Returning items is easy if you follow these procedures and use an RMA number.
In the unlikely event that goods might need returning the following procedures need to be followed: -
The goods you ordered do not suit your requirements
It may happen that once you have received your goods you decide that they do not quite suit your requirements. If this is the case the following procedures need to be followed. At no time does this affect your statutory rights. Telephone 01531 584000 and advise that you wish to return your goods. You will need to have to hand your invoice number. You will be advised of the returns procedure. It will be your responsibility to return the goods in their original unused condition and in their original packaging. We would advise that you insure the goods with the returning shipping agent in case a problem occurs. Ensure a copy of your invoice/advice note is included with the goods with a written explanation of why you are returning the goods.
Zero Ridge will refund you with the goods amount. However, we reserve the right to charge a restocking charge of 15% and the original shipping costs in some cases. We cannot accept the return of special orders, designs or bespoke items. If the goods are not returned in an unused or undamaged condition, we will not be able to refund your money. We will inform you of this and ask if you would like the goods returned. If you request the return, a shipping cost charge will apply.
The goods received are damaged
If in the unfortunate circumstance your goods are received damaged you must ensure the delivery documentation is signed as goods received damaged. Please note we cannot accept goods for return if you have signed the goods received in good condition. Telephone 01531 584000 to report the goods are damaged. Zero Ridge will arrange for the damaged goods to be collected. Please package the goods so no more damage can occur. Zero Ridge will arrange for replacement goods to be despatched.
Warranty return goods
If in the very unlikely event your goods fail in some way or another, which you consider are related to a warranty condition, telephone 01531 584000.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.
Note: In the event that a credit needs to be refunded, please be aware that this can take up to 28 Days.